Privacy Policy

1. Introduction

Costessey Garden Care (trading as CGC Gardens) ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Information You Provide to Us

When you request a quote or contact us through our website, we collect:

• Your name
• Email address
• Phone number
• Property address or location
• Project details and requirements
• Any other information you choose to provide in your message or quote request

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity through Google Analytics, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on pages
• Referring website
• Geographic location (city/region level)
• Date and time of visits

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Provide and improve our landscaping services
• Communicate with you about your projects
• Send you relevant information about our services (with your consent)
• Understand how visitors use our website and improve user experience
• Analyze website traffic and usage patterns
• Comply with legal obligations

4. Google Analytics

We use Google Analytics to help us understand how visitors use our website. Google Analytics uses cookies to collect information about your use of our website. This information is used to compile reports and help us improve our website.

The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come from, and the pages they visited. Google Analytics stores this information on servers in the United States and may transfer it to third parties where required by law.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (GDPR), we process your personal data under the following legal bases:

• Consent: When you submit a quote request or contact form, you consent to us processing your data to respond to your inquiry
• Legitimate Interests: We have a legitimate interest in analyzing website usage to improve our services and website functionality
• Contract: Processing is necessary to fulfill our contractual obligations when you engage our services

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website and conducting our business, including:
  • Google Analytics for website analytics
  • Rank Local SEO (Ben Bushell) for website hosting and management
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Quote requests and customer communications are typically retained for up to 3 years for business and legal purposes.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the details provided below.

9. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device. You can control cookies through your browser settings, but please note that disabling cookies may affect website functionality.

The types of cookies we use include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Used by Google Analytics to understand how visitors use our site

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority: